Frequently Asked

Once your order is dispatched, we will send you a tracking number via SMS and email. You can use this number on our courier partner's website to see the real-time status of your delivery.

We offer FREE delivery on all orders over Rs 3,000 across Pakistan. For orders below this amount, a standard shipping fee of Rs 250 applies.

Standard delivery usually takes 3-5 working days within Pakistan. During sale periods or holidays, it might take slightly longer (up to 7 working days).

Yes, we offer Cash on Delivery (COD) services all over Pakistan for your convenience and peace of mind.

We offer a 7-day easy return and exchange policy. If you are not satisfied with your purchase, you can return the item in its original condition and packaging within 7 days of delivery. Please note that sale items are only eligible for exchange, not return.

To initiate a return, simply contact our support team via WhatsApp at +92 300 0000000 or email us at support@fettoosh.pk with your order number. We will guide you through the process.

Exchanges are free if the item is defective or incorrect. For size or style preferences, the customer is responsible for the return shipping costs, while we cover the shipping of the exchange item back to you.

Our bags are crafted using premium high-grade synthetic materials and refined upholstery fabrics that offer the luxurious feel and durability of leather while staying true to our boutique aesthetic and accessible price points.

To maintain the beauty of your bag, wipe it gently with a soft damp cloth. Avoid direct exposure to sunlight for long periods and store it in the provided dust bag when not in use.

Currently, we are an exclusive online boutique serving customers nationwide. Follow our social media for updates on upcoming pop-up shops and our future showroom launch in Lahore.